Terms and Conditions for Heatmaster London

  • Home
  • Terms and Conditions for Heatmaster London

Terms and Conditions for Heatmaster London

Introduction

Overview: This document sets out the Terms and Conditions for purchasing products from Heatmaster London Online Shop. By using our website and making a purchase, you agree to these terms.

Pricing and Products

  1. Base Product Pricing:

    • The prices listed on our website are based on the basic, lowest output variant of each product. Should a higher rated or upgraded product be requested, the price is subject to an increase accordingly.
    • All prices are based on the cheapest model that is manufactured by the manufacturer.

  2. Labour and Installation:

    • Standard Package: The labour and installation package price is calculated based on the average time required for installing the standard product.
    • Additional Labour Costs: In cases where additional labour is required beyond the average scope, the price will be adjusted to reflect the extra time and resources needed.

  3. Site Survey and Price Adjustment:

    • Initial Price Estimate: The initial product price is subject to a site survey. This survey will assess the suitability and specific requirements for product installation.
    • Final Pricing: Following the site survey, the final price may be adjusted to account for any unforeseen installation complexities or additional requirements.
    • Non-Binding Purchase: The purchase of any product is not binding until a site survey has been carried out and the seller is satisfied that the chosen product is suitable for the intended purpose. Furthermore, the labour estimate must meet the required time and material considerations. This ensures that the product and service provided will meet the specific needs of the installation site and customer requirements.

  4. Generic Pricing and Changes:

    • Generic Prices: All prices listed are generic and are provided as a guide.
    • Price Changes: We reserve the right to change prices without prior notice. The final price will be confirmed at the time of the site survey or when the final order is placed.

General Terms for Heatmaster London

Order Acceptance

  • An order placed on Heatmaster London’s website is not considered accepted until the customer receives a confirmation from us via email. This confirmation will include order details, pricing, and estimated delivery times.

Payment Terms

  • Methods of Payment: Heatmaster London accepts payment via major credit and debit cards, bank transfer, and PayPal.
  • Payment Due Dates: Payment is due at the time of order placement unless otherwise specified for certain products or services.
  • Late Payment: In cases of late payment, we reserve the right to charge interest on the overdue amount at the statutory rate.

Cancellation and Refund Policy

  • Customers may cancel their order within 14 days of receipt, provided the goods are in original condition.
  • In case of defective products, customers are entitled to a full refund or replacement.
  • Refunds will be processed to the original method of payment within 14 days of the cancellation or return of goods.

Exclusion for Installed Products:

  • Non-Cancellation for Installed Goods: If the product has been installed or fitted by Heatmaster London, the right to cancel or receive a refund is not applicable, even within the 14-day cooling-off period. This exclusion is due to the bespoke nature of the installation service and the alteration of the product from its original condition.
  • Clarification: This exclusion applies only to products that have been installed or fitted by Heatmaster London and does not affect the cancellation rights for other products that remain unaltered.

Limitation of Liability

  • Heatmaster London’s liability for any direct loss or damage arising out of our negligence or breach of contract

shall be limited to the purchase price of the products. We are not liable for any indirect or consequential losses, loss of profit, loss of business, or depletion of goodwill.

Dispute Resolution

  • In the event of a dispute, Heatmaster London aims to resolve it amicably through our customer service team.
  • If a resolution cannot be reached, we recommend mediation before resorting to litigation.
  • Disputes not resolved by mediation shall be subject to arbitration under the Arbitration Act 1996.

Governing Law

  • These terms and conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes or claims arising shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Amendments to Terms and Conditions

  • Heatmaster London reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Customers are advised to review the terms regularly to stay informed of any changes.

Contact Information

  • Customer Service Contact:
    • Email: info@heatmasterlondon.co.uk
    • Phone Number: 03301331626